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Interpret Authentic Feedback to Improve Customer Experience

From perception to purchase intent, the customer journey is increasingly driven by reviews and social conversations. Linkfluence automatically aggregates and analyzes ratings, reviews, customer feedback, and social conversations so you can improve your customer experience.

Improve the shopping experience both online and in-store

By tapping into online discussions around your brand, Linkfluence can help you build a better understanding of your markets. Get a more complete view of your customer’s pain points and their unmet needs, and learn how they really view your products, retail channels, customer service, and even your competitors. 

 

Linkfluence combines machine learning, data science and human expertise to build detailed data structures that ensure our platform delivers meaningful, actionable insights that your business can rely on to inform strategic decision making. 

 

We can give you an objective, quantitative and qualitative analysis of your point of sale and distribution network, which you can explore by region or product category to see how they compare against each other.

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Understand customers’ experience of your products & services

With Linkfluence you can build a clearer picture of how your customers’ experience at every stage of the buying journey, from the top of the sales funnel right through to after-sales support and customer service.

 

Our platform aggregates structured and unstructured data sources and applies machine learning algorithms, along with expertise from our team of market-research experts, to surface actionable insights that add real value to your business. Gain a new understanding of your strengths, weaknesses and points of friction in customer experience, so you’re armed with the knowledge you need to drive constant improvements across your business. 

 

Linkfluence gives you a quantitative and qualitative analysis of your product portfolio. Use it to innovate and improve.

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The Linkfluence Difference

We apply AI, data-science, and human market-research expertise to a comprehensive social data stream, enabling us to uncover consumer insights that regular social listening cannot.
Always-on, real-time analysis

Always-on, real-time analysis
Normalized ratings and rankings

Normalized ratings and rankings
Consolidate data from multiple sources

Consolidate data from multiple sources
Powerful Affect, Emotion & Sentiment Analysis

Powerful Affect, Emotion & Sentiment Analysis
Scalability of consumer experience analysis

Scalability of consumer experience analysis
Premium value-added services

Premium value-added services

Talk to an expert!

 

Move from data to insights with Linkfluence Consumer Intelligence:

  • Best-in-class SaaS platform that encapsulates years of consumer insight production expertise
  • Instant access to insights through turnkey solutions for customer experience analysis
  • Unrivaled data coverage (China, APAC, Russia, Global platforms)
  • Proven success and adoption with large, complex organizations thanks to value-added services