From perception to purchase intent, the customer journey is increasingly driven by reviews and social conversations. Linkfluence automatically aggregates and analyzes ratings, reviews, customer feedback, and social conversations so you can improve your customer experience.
By tapping into online discussions around your brand, Linkfluence customer experience tools can help you build a better understanding of your markets. Get a more complete view of your customer’s pain points and their unmet needs, and learn how they really view your products, retail channels, customer service, and even your competitors.
Linkfluence customer experience solutions combine machine learning, data science and human expertise to build detailed data structures that ensure our platform delivers meaningful, actionable insights that your business can rely on to inform strategic decision making.
We can give you an objective, quantitative and qualitative analysis of your point of sale and distribution network, which you can explore by region or product category to see how they compare against each other.
With Linkfluence customer experience analytics you can build a clearer picture of how your customers’ experience at every stage of the buying journey, from the top of the sales funnel right through to after-sales support and customer service.
Our platform aggregates structured and unstructured data sources and applies machine learning algorithms, along with expertise from our team of market-research experts, to surface actionable insights that add real value to your business. Gain a new understanding of your strengths, weaknesses and points of friction in customer experience, so you’re armed with the knowledge you need to drive constant improvements across your business.
Linkfluence gives you a quantitative and qualitative analysis of your product portfolio. Use it to innovate and improve.
